Oracle releases workflow products

Oracle has released two components for Oracle Fusion Middleware, Oracle Imaging and Process Management 11g and Oracle Forms Recognition, reports eWeek.

The new applications allow businesses to automate document- and image-centric processes such as claims processing. Specifically, Oracle Forms Recognition apparently possesses the ability to recognise and categorise the structured and semi structured documents that filter through a typical office setting, including invoices and purchase orders.

In addition, Imaging and Process Management 11g allows businesses to streamline and make more efficient those processes involving paper-based and electronic transactions, and offers solution templates with predefined workflows and process rules.

Arkansas Blue Cross and Blue Shield has implemented SunGard's iWorks BPM solution to help the company gain greater transparency and efficiency throughout its claims management process, according to RFP Connect.

SunGard's iWorks BPM is a business process and electronic content management solution that helps insurance companies streamline, standardise and centralise information, and manage high-volume workflows for claims, enrolments and other business processes.

Using iWorks BPM, Arkansas Blue Cross has achieved a common claims desktop tool integrated with multiple systems that helps it monitor business activity and performance and provide added flexibility for employees.

360networks has signed a contract with CustomCall Data Systems to utilise CustomCall's billing, OSS, and customer acquisition solutions. 360networks will use CustomCall's hosted Webtop BPM and workflow BPM solutions, says Open PR.

This is to manage their billing, DID inventory, order management, number porting, subscriber registrations, and trouble tickets.

“360networks continues to invest in its systems and services to better serve our customers,” says Brady Adams, CTO of 360networks.