Oracle users can increase productivity with desktop faxing using the RightFax Connector

Oracle CRM users can now send documents as a facsimile, directly from the Oracle CRM application. The RightFax Connector, specifically developed for the customer relationship management (CRM) applications of the Oracle E-Business Suite, has been designed to integrate with Oracle CRM at the software foundation level.

Documents such as product sheets, order confirmations and contracts can be faxed electronically from a user`s workstation with the click of a mouse, shortening response times to customers, saving substantial productivity and delivery costs over traditional document delivery methods, while eliminating the need for users to learn a separate network fax program.

The RightFax Connector provides integration to Oracle CRM through a Java interface. The connector is specifically designed to handle the special .ZIP document files that Oracle modules generate.

"The capability for easy, electronic document delivery is essential as a complete solution for today`s business needs," said Robyn Grobbelaar, Chief Growth Officer at AmVia, the sole distributor of Captaris solutions in SA. "The CRM capabilities of Oracle E-Business Suite and Captaris RightFax provide an industry-leading fax and e-document delivery solution."

"For years, Captaris RightFax has provided fax capabilities for Oracle in production fax settings where hundreds or thousands of faxes are delivered from within an Oracle application daily," continues Grobbelaar. "Now the Captaris RightFax Connector provides an additional solution that will increase productivity to the individual desktops of Oracle CRM users` within an enterprise."

The market for CRM applications continues to grow. In a strategic report, industry analysts at Gartner project that worldwide spending on all CRM products will reach $15.9 billion in 2005, up from $4 billion in 2000.