Packeteer is pleased to announce the addition of 24x7 technical phone support to its suite of PacketCare services. These new services will be available to customers on 1 September.
A summary of our offerings is covered in this announcement and complete details, including a Q&A, can be found on PartnerWeb at http://www.packeteer.com/partnerweb/support/index.cfm?fuseaction=packetcare. Once logged in, click on the PacketCare link for more details.
PacketCare service offerings overview:
Effective 1 September, Packeteer`s support offerings will include:
1. Customer Support Programme (CSP): Provides technical assistance during normal business hours Monday through Friday. CSP offers next business day advance replacement and Packeteer software subscription. CSP must be purchased within one year of product purchase to avoid a 100% list-price penalty. CSP can be renewed annually while the product remains on the price list and for two years after product discontinuation.
2. Premium Customer Support Programme (CSP-Premium): Also includes next business day advance replacement, Packeteer software subscription, and access to technical help 24 hours a day, seven days a week. CSP-Premium must be purchased within one year of product purchase to avoid a 100% list-price penalty. CSP-Premium can be renewed annually while the product remains on the price list and for two years after product discontinuation.
3. Partner Support Programme Plus (PSPP): A bundled offering that includes software upgrades and enhancements, as well as next business day advance replacement. PSPP must be purchased within one year of product purchase to avoid a 100% list-price penalty. PSPP can be renewed annually while the product remains on the price list and for two years after product discontinuation. PSPP does not include Packeteer technical support.
4. Packeteer Software Subscription (PSS): Provides easy access to all software upgrades, enhancements, documentation and technical help during normal business hours Monday through Friday.
5. Premium Packeteer Software Subscription (PSS-Premium): Provides easy access to all software upgrades, enhancements and documentation as well as 24-hour-a-day technical assistance seven days a week.
7x24 technical phone assistance
We have expanded our ability to provide top quality technical assistance. In order to respond to our customers` needs, we have implemented two toll-free telephone numbers, one for the US/Canada and one international. To get information about the new telephone numbers, log onto PartnerWeb.
Pricing
The list prices for all five PacketCare offerings are detailed below. All partner and multi-year discounts are applied to list price.
* CSP: 17%
* CSP-Premium: 20% New
* PSPP: 16%
* PSS: 12%
* PSS-Premium: 15% New
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