Palfinger Southern Africa (Pty) Ltd, an importer and mounting of truck mounted cranes, hydraulic lifting, loading and handling systems, has selected Integr8 IT as its IT service partner.
The alliance has resulted in enhanced communications infrastructure at Palfinger SA and improved operation.
Decision-makers at Palfinger SA identified the need for an e-mail solution that would enable quick, effective backup and enable staff to share calendars and receive mail via the Internet as well as on mobile devices.
Up until very recently the company utilised a POP mail solution. However, this was limited in meeting key operational requirements. Additionally, Palfinger SA required a new stable file server that would accommodate its growth.
Integr8 IT project managers decided upon the integration of Microsoft solution incorporating Microsoft Exchange and ISA Firewall.
"Over and above these critical technical and infrastructure requirements, the client sought to partner with a service provider that had proven experience within the provision of essential IT services, backup and support. A partnership had to incorporate direct access to a help-desk and call centre for quick and effective assistance with any technical issue that could arise. Integr8 IT was able to meet with the criteria and its service proposition was accepted based on its resources, ability, service level, technical competence and product knowledge," says Robert Sussman, joint-MD of Integr8 IT.
"This proactive level of customer service and attention was a priority for Palfinger SA," explains Kgabo Mashiane, Financial Manager, Palfinger Southern Africa.
"We contacted Integr8 IT to provide an IT solution for our company. Having evaluated their proposal, we accepted them as our IT service provider. There is no disputing their service level. One can contact their call centre and there is a response almost immediately. If the problem cannot be resolved telephonically, the company will dispatch a technician to resolve the problem as per the service level agreement," says Mashiane.
"There is also the added advantage of having a dedicated customer relations manager on hand. This person is there to deal with any issues that may crop up or any unresolved issues that requires urgent attention. This always helps because it means that one does not always have to rely on the call centre. Thus far Integr8 IT's service has been very impressive and we look forward to a mutually beneficial relationship going forward," adds Mashiane.
Integr8 IT will maintain its proactive service level agreement with Palfinger Southern Africa (Pty) Ltd and there is scope to expand services in the foreseeable future.
"It is becoming more evident that companies, across various vertical and horizontal markets, see the value in outsourcing to a trusted IT services partner. It is a proven model that benefits both parties and removes that IT infrastructure and capability headache for the client. We are pleased to be a strategic alliance partner of Palfinger SA and we are confident of the many years of committed service and support we can and will offer," Sussman concludes.
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Integr8 IT (Pty) Ltd is a network technology services and solutions company. A recognised leader in the field of system integration, infrastructure management and support services, the company employs a wealth of highly skilled, best of breed, certified system engineers who are directly involved in high level consulting, support and integration.
The company's core focus is on network infrastructures specialising in design, planning, deployment, management and maintenance. Offices are located in Johannesburg, Cape Town, Durban and representation in Port Elizabeth, East London, and nationally across the southern Africa region.
Integr8 IT is a Microsoft Certified Gold Partner for Enterprise Systems and Advanced Infrastructure Solutions. It has been accredited as the Mid-Market Infrastructure Integrator of the Year for the last two consecutive years. Named as one of the country's top ICTe companies and honoured with a position among South Africa's Technology Top 100 Companies, Integr8 IT has established itself as a strategic partner with several internationally-recognised technology vendors and industry leaders, including: 3Com, CA, Citrix, Intel, Microsoft, MTN Network Solutions and Attix 5.
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