PeopleSoft boosts global support with EnterpriseOne CRM 8.9

PeopleSoft has announced the general availability of PeopleSoft EnterpriseOne CRM 8.9. The new release offers enhanced functionality for global deployments, including support for five additional languages and multi-currency support for service orders.

Ideal for companies that manufacture, construct, distribute, service or manage products or physical assets, EnterpriseOne CRM 8.9 is part of the PeopleSoft EnterpriseOne (formerly J.D. Edwards 5) family of products.

EnterpriseOne CRM 8.9 is pre-integrated with the EnterpriseOne Supply Chain Management (SCM), Financial Management (FM) and Human Capital Management (HCM) applications. Tight integration across the entire suite of products enables organisations to optimise every interaction throughout the customer lifecycle. As a result, the right information is delivered to the right person at the right time.

Highlights of EnterpriseOne CRM 8.9 include:

Enhanced support for global companies:

* Enhanced language support: Swedish, Dutch, Danish, Finnish and Norwegian.

* Multi-currency support on service orders: Enables users to enter charges for parts and labour in the local currency, enabling centralisation of multiple contact centres across national boundaries.

* Unicode/double-byte support: Users can view Unicode data stored in the EnterpriseOne suite of applications.

In May PeopleSoft introduced the Total Ownership Experience initiative. This initiative addresses all aspects of the enterprise application lifecycle, improving the way organisations implement, maintain, and use enterprise software. Customers can realise an increased return on investment from faster implementations, greater user productivity, and improved IT effectiveness.

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Usability and cost of ownership continue to be differentiators in the CRM software market. With EnterpriseOne CRM 8.9, PeopleSoft continues its focus on these industry-wide issues. Enhancements that improve total ownership experience include:

* Multi-channel interaction manager: Improves the visibility of customer status while the customer is in queue. For example, a customer service agent can view a customer`s history before responding to the service call.

* Intelligent service order search: Specific search filters for service, manufacturing and maintenance work orders.

* Colour-coded visual assist on direct data entry fields: The field background colour changes to identify a data entry error, reducing data entry time and improving data accuracy.

EnterpriseOne CRM 8.9 includes automated warranty claims that reduce transaction and response times and improve data flow to suppliers from service events, increasing a company`s cash flow. Its mobile sales capabilities greatly reduce the quantity of data that needs to be synchronised to the local database, improving synchronisation speed.

"EnterpriseOne CRM 8.9 continues to extend the supply chain to customers, reducing operational lead time and improving efficiencies," says Mike Evans, MD of PeopleSoft South Africa. "Its scalability and rapid deployment capabilities translate into better corporate decision-making, customer care and accurate forecasting."

PeopleSoft EnterpriseOne CRM 8.9 is available immediately. The multi-channel enhancements are expected to be available in the fourth quarter.