CCH has announced the local availability of Peregrine Systems` InfraTools Remote Control 5.0, a solution for managing and securing distant machines and files. In effect, it ensures remote machines can be secured centrally, and protected against unauthorised access by former employees and unauthorised current employees.
"As companies expand into international markets, IT support organisations can no longer simply nip across the office to fix a user`s problem," says Allen Lewis, Peregrine GM at sole distributor CCH. "The helpdesk today is faced with having to support users who may be located anywhere around the globe, with the resultant issues of distance and time zones."
To meet this challenge, Peregrine has extended the capabilities of its consolidated service desk solution, ServiceCenter, to provide remote control capabilities. Using InfraTools Remote Control, launched from ServiceCenter, remote users can easily be linked to a helpdesk technician to get their IT problems resolved more quickly and with less expense to the company.
Now Peregrine has added remote security control to the InfraTools Remote Control product with Version 5.0.
"Asset management is one of Peregrine`s specialities," says Lewis, "and security and security management are inalienable components of efficient asset management. Managing security for increasing numbers of users in widely distributed, heterogeneous environments is not a trivial issue, especially a centralised perspective."
InfraTools Remote Control 5 permits centralised administration. All remote control data is stored in a centralised database on the InfraTools server.
The administrator of this database can manage all employees, computers and connections in the business. As a corollary, it also allows administrators to assign specific control rights to people and groups of people.
InfraTools Remote Control 5 has also taken a step towards the concept of e-support with its MyHelp! function. This allows users to request help from support technicians via e-mail. A user requests help using this function, sending a message to designated support technicians. As soon as the manager double clicks on the MyHelp! message received, a window appears via which the manager can help the distant user by graphical control, chat mode or via Infratools` Explorer.
"InfraTools Remote Control 5 is tightly integrated with all other core Peregrine applications," adds Lewis. "This include ServiceCenter, the consolidated service desk; AssetCenter, the asset management solution; and InfraTools Network Discovery and Desktop Discovery, which automatically find and report on devices connected to the corporate network."
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