Peregrine Systems, the provider of infrastructure management solutions, has announced the latest version of Get.Answers!, its employee self-service knowledge management offering which gives employees a single point of access to information they need to be productive in their jobs.
Working in concert with Peregrine`s Get.It! suite, Get.Answers! extends key corporate knowledge - including human resources, IT, marketing, facilities management, legal, sales and other information - to the employees of an organisation. With a central, Web-based user interface, Get.Answers! provides one-stop shopping for the information employees need most, says Allen Lewis, Peregrine GM at sole local distributor CCH Enterprise Solutions.
"Users simply type in a natural language question and the system analyses the query, searching multiple knowledge bases to find answers from departments across the business," says Lewis. "Get.Answers! then allows employees to access that information without distorting the content contained in the document, regardless of its original format. Get.Answers! is flexible in its access control, which ensures that the right information is provided to the right people."
Get.Answers! has a robust knowledge builder that scans the documents in a database and automatically builds indexes and hierarchies so knowledge management personnel can focus on refining knowledge-base documents. The reporting feature in Get.Answers! informs administrators of who is using the system and what information is being used. With the perspective gained by Get.Answers! reports, companies can optimise every aspect of their knowledge usage.
"Peregrine has had an unyielding focus on infrastructure management," adds Lewis, "and knowledge is perhaps the most important asset. "Get.Answers! allows employees to help themselves to information they need to do their jobs, boosting productivity, while lowering the total cost of ownership for IT infrastructure." CCH will be marketing Get.Answers! with immediate effect.
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