IT asset and service management software company Peregrine Systems closed its fiscal year on 31 March 2005 with the addition of 150 new customers and the completion of 900 transactions with existing customers. In the fourth quarter alone, 30 new customers were added and 200 transactions completed with existing customers.
These customers are among the nearly 1 500 companies worldwide that have turned to Peregrine`s IT asset and service management solutions to help them evolve to high-performing, proactive IT organisations.
"In 2005, several dynamics have driven customer demand for Peregrine software and allowed the company to deepen and broaden its footprint in the asset and service management market," says Inana Nkanza, MD of iLAYO Software Solutions, the local distributor of Peregrine products.
"We have seen a notable increase in ITservice-desk consolidation, change management and asset management integration projects. Across industries, our customers want to reduce the complexities created by multiple help-desks and homegrown asset management programs. They have turned to Peregrine`s solutions to deliver the critical information they need to manage their complex IT infrastructure. As Peregrine continues to respond to customer needs, the company will invest in product innovations and strategic alliances to deliver the most pragmatic, end-to-end solutions in the market."
In the fourth quarter, Peregrine achieved several notable wins across diverse industries, such as financial services, consumer electronics, consumer goods, energy and manufacturing.
The Delhaize Group, one of the world`s largest grocers, turned to Peregrine to help the organisation manage changes in its retail and production environment, which comprise a sales network of 2 565 stores and 138 000 employees.
"We have achieved substantial ROI by consolidating our service desks onto Peregrine`s ServiceCenter, integrating change and incident management on one platform," says Dale Edmiston, Food Lion`s senior manager of data centre and operations, who initiated the implementation at the Delhaize Group. "Because of the success in our two US subsidiaries, Food Lion and Hannaford Brothers, we have decided to expand the implementation throughout all of Delhaize`s operating units worldwide. Peregrine understands our business, and its solutions give us the competitive advantage we need."
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iLAYO Software Solutions focuses on the delivery of best-of-breed infrastructure management solutions. Through partnerships with industry leaders, it provides solutions that assist IT organisations in managing the availability, cost, location and the level of service that each IT asset provides, thus helping IT organisations to manage IT according to their business prerogatives, rather than just for the sake of uptime. Its technology solutions, along with its professional services capability, enables it to assist its clients in adding real, measurable quality to business processes and business objectives.
iLAYO is synonymous with service excellence and has provided solutions to many leading organisations.
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