IT asset and service management solutions provider Peregrine Systems has announced the release of ServiceCenter 6.1, the newest version of its flagship service management product.
ServiceCenter 6.1 delivers enhanced capabilities for service level management and problem management, two key ITIL (Information Technology Infrastructure Library) processes. It also extends Peregrine`s leadership in supporting Web services.
Service level management helps customers proactively manage performance to agreed service levels through full integration with other key ITIL processes such as incident and change management. Problem management enables IT organisations to better understand the root causes of IT problems with the intent of preventing future incidents.
"Now more than ever, our customers are looking to Peregrine to deliver service management solutions that will allow them to make IT decisions with confidence," says Craig Macdonald, VP product marketing and management at Peregrine.
"ServiceCenter 6.1 offers our customers unmatched ITIL integration and out-of-the-box workflows, enabling them to take a significant step forward in their organisation`s IT management evolution."
ServiceCenter 6.1 serves as the foundation of service management solutions that help create service efficiencies, reduce service outages, streamline service desk operations and maintain service levels. Built on industry standards and ITIL best practices, the new capabilities found in Service Centre 6.1 provide increased efficiencies across Peregrine`s Service Establishment, Service Control and Service Alignment solutions.
New ServiceCenter 6.1 capabilities include:
* Expanded ITIL support of service level management enabling Service Alignment solution users to align services with customer needs more effectively.
* Consolidated configuration information through Peregrine`s Active CMDB (Configuration Management Database) support, which supplies critical information to drive support and delivery processes.
* Expanded metrics and reporting for improved service and financial assessments.
* Improved out-of-the-box ITIL-based workflows for problem management that will allow service control solution users to proactively manage IT.
* Integrated, browser-based self-service feature that allow users to open, update and view service requests easily, lowering total costs of service management with the Service Establishment solution.
* Enhanced out-of-box application workflows that can drive down total costs for system modifications.
* Enhanced time zone support that simplifies tracking across multiple geographies.
* Web services support enhancements with the ability to consume and publish ServiceCenter tables as Web services using ITIL-compatible naming conventions.
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