Peregrine Systems, the provider of infrastructure management solutions, has announced its support for Hewlett-Packard`s (HP) enterprise systems management product, OpenView IT/Operations (IT/O), to help lower total cost of ownership (TCO) and reduce network downtime.
Peregrine made this announcement at the OpenView Forum and Universe Conference in Boston.
As the newest addition to Peregrine`s integration adapter product line, SCAutomate for HP OpenView IT/O offers bidirectional integration between ServiceCenter, Peregrine`s enterprise service desk suite, and the enterprise systems management capabilities of IT/O. The product integration helps lower TCO and reduces system downtime by:
Automating problem tracking/resolution and notification related to system failures and network outages;
Integrating OpenView inventory data into the service desk workflow to automate asset data collection and ongoing maintenance;
Combining user interfaces to give network technicians quick and easy access to ServiceCenter directly from the OpenView window; and,
Identifying problems prior to system failure to avoid end-user disruptions.
Peregrine Systems products are distributed in South Africa by Software Futures.
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