Philips Business Communications is to launch SOPHO ContactCentre 400 Series, a line of products aimed specifically at the call centre market. An ambitious direction for Philips, the realisation of this initiative is a direct result of Philips` recently announced strategic alliance with Portuguese based telephony software company; EASYSOFT. The SOPHO ContactCentre 400 Series are the first tangible result of this alliance in the form of a familiy of products for the benefit of current and prospective customers. The main characteristic of this new generation are its scalability - it caters for requirements for small shrink wrapped call centre products to large web-enabled and distributed integrated call centre projects - and its rich functionality, covering inbound routing, outbound dialing, agent scripting, cradle-to-grave reporting, voice response and web integration to name a few, all manageable from one and the same application. The various SOPHO-ContactCentre models will go under the trade name of the `SOPHO ContactCentre 400` series. Mr. Guido Vanherberghen, Marketing Director at Philips Business Communications, stated: "One of the main reasons why we decided to partner with EASYSOFT was for their drive, vision and strategy to continuously evolve their products in line with the Philips requirements with respect to the technique, quality, scalability and customer satisfaction. This, combined with our Philips Call Center products and the expertise of our Philips Professional Services Team, enables us to provide our customers with the added value they require. Product family To increase performance and cut costs, while maintaining an excellent service in a call center environment, requires a seamless integration between the telecommunication and IT systems. As a solution to that Philips provides a range of Scalable CTI based Call Centre solutions called SOPHO-ContactCentre 400. SOPHO-ContactCentre 400 provides CTI based solutions for the inbound, outbound, and blended call center. The technology provided is based on Windows NT and on an open client-server architecture, 100 percent software-based and fully compatible with a broad range of third party hard and software solutions for vertical markets, like telebanking, or for generic applications, like helpdesks. The Integrated CTI based Call Center becomes a reality with SOPHO-ContactCentre 400 and allows Call Center Supervisors to meet changing campaign requirements and take care of the operational management of the Call Center. The Call Center can be accessed via the phone, voice processing technology or the Internet and allows agents to be skill-rated, in this case calls are screened first and then intelligently routed to the most suitable available agent.
Share
Editorial contacts