Pre-empting the latest trends and ensuring its clients enjoy a superior service experience through cutting-edge technology are the cornerstones of the move to Phonatics' brand new e-commerce Web site.
"Our decisive shift to e-commerce is three-fold," states Pieter Snyman, Phonatics MD, "customer service, customer service and customer service."
With the South African market at large warming up to the world of online business, Phonatics customers will find the universal appeal of the new e-commerce Web site an absolute pleasure where ease-of-use and functionality are the order of the day. The site affords a 'complete customer experience' with optimal features such as up-to-date special offers, across-the-board product comparisons, wish-list and shopping cart selections, as well as a hassle-free payment gateway, which automatically calculates delivery parameters based on order placed and geographic location of customer.
Remaining a client communication channel, the new e-commerce site will host regular company updates, the latest product releases, access to company newsletters and social channels, and awesome monthly competitions where entrants automatically become part of the Phonatics family.
"An enhanced customer experience is always top of mind at Phonatics, and this approach is clearly reflected with the new site," says Snyman.
From the Phonatics team, we want to thank you for your loyal support over the years and it is our clients who we have to thank for our success.
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Phonatics
Phonatics is one of South Africa's leading suppliers of telecommunication peripheral products. Over the past 12 years, the company has become the trusted name in affordable high-quality equipment with service excellence to match. Phonatics supplies and supports all telecommunication and call centre products ranging from headsets, cordless phones, desktop phones, headphones, video conference and conference phones, to call centre and wireless headsets, blind operator headsets and telephone diallers. It is a proudly South African company with branches in Gauteng and Cape Town.
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