PIC Solutions and Key Performance Technologies have entered into a global marketing alliance, which appoints PIC Solutions as a worldwide co-seller for Qnique, the leading total performance management solution for contact centres.
Qnique is a browser-based solution and through a comprehensive suite of integrated assessment tools, clients can substantially improve the quality and business performance of their contact centres. By establishing, monitoring, improving and maintaining quality performance within contact centres, Qnique leads to improved agent performance for collections, customer service and telesales.
What makes Qnique unique is the integrated suite of modular software components: QAssessment, QSelection, QLearn, QAssurance, QResearch. This set of tools can be combined to facilitate individual development, performance management, customer feedback and reward and recognition. This provides contact centres with a winning combination of maximum flexibility and ongoing business benefits.
Gene Morton, Director of Key Performance Technologies, states: "This co-seller relationship will ensure that a comprehensive suite of integrated assessment tools is now readily-available to credit grantors. PIC Solutions has an excellent reputation for client service and technology solutions and we are excited by the benefits that this initiative will bring to the credit granting industry."
Stephen Leonard, Managing Director of PIC Solutions, adds: "The Qnique suite of contact centre assessment tools is a well-established market leader and we are confident that it will deliver significant benefits to our clients all over the world. We are particularly excited about the customisation of Qnique for clients with account management systems."
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Key Performance Technologies is a leading provider of quality performance management solutions and is recognised by global blue chip organisations for substantially improving the quality and business performance deliverables within their contact centres. For more information, visit www.kptsystems.com.
PIC Solutions
PIC Solutions is a specialist consultancy, providing customer management solutions to a wide range of blue-chip clients in the Europe, Middle East and Africa region. With over 500 years combined experience, PIC Solutions is the largest consumer credit solutions provider based in the Southern Hemisphere.
Our ongoing commitment is to optimise the credit lifecycle of your business.
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