Edcon, Africa`s largest fashion retail group, finalised the purchase of the JET private label cards portfolio from First National Bank of Southern Africa (FNB) in 2002. Edcon then set aggressive portfolio conversion deadlines and PIC Solutions, specialist in these types of assignments, was requested to assist with this time-critical project.
PIC Solutions provided the ICT resources required for the development components of this conversion project. This involved the definition of all detailed technical specifications, program development and support with the integration testing of the conversion. Once these phases were completed, PIC Solutions personnel were on-site to assist with the physical conversion of all account and customer details from the FNB Vision21 host onto the Edcon VisionPLUS account processing system.
This project, spanning over three months, successfully converted JET customer accounts with balances of over $3 million.
Jaco van Jaarsveldt, Group Financial Services Risk Manager at Edcon, states: "A focused project team consisting of internal Edcon personnel to specify business requirements, and a combination of Accenture technical resource and PIC Solutions specialists to manage the conversion of customer data between the two systems, enabled us to make a success of this project within the allocated time. We were very happy with how efficiently the conversion project was conducted and the success of the implementation. Business continued as usual and the customer was not inconvenienced in any way by this conversion."
Mike Crawley, Director of Software Services at PIC Solutions, adds: "This project had the potential to be highly visible to the JET customers and was made more difficult by the aggressive time frames. The development and testing had to be right, on time, first time to ensure the success of the project. Our extensive experience of these type of conversion projects, coupled with the knowledge and skill of the Accenture team, worked well together to ensure that the solution was implemented successfully and on time."
PIC Solutions is a unique, specialist customer management solutions company, providing Project management, Integration services and Consulting solutions to a wide range of blue-chip clients. With over 300 years combined experience in the Europe Middle East Africa region, PIC Solutions has rapidly grown to become the largest specialist customer management solutions provider in the Southern Hemisphere.
Our ongoing commitment is to enable clients to transform risk into revenue.
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