Pick Systems Africa, a leading vendor of the multidimensional database management systems (MDBS), today announced that it had launched a Professional Services Division aimed at providing additional support and services to its clients.
To be run by Robin Owen and Jacques Franken, the division will offer a wide range of services that will be made available to clients, outside of their standard support contracts. Furthermore, the division will provide Pick`s customers with assistance in all aspects of technology upgrade and project management.
"We are delighted to be able to offer a fully encompassing range of value-added services aimed at providing high quality consulting to customers requiring specialised technical expertise," says Adrian Oxborrow, managing director: Pick Systems Africa.
Pick Systems Africa has identified a number of areas where Professional Services will offer the most value to VARs.
Professional services will provide on-site support services such as implementation guidance; perform scheduled preventative maintenance and regular system audits. Off-site support such as initial load/set-up, conversions/upgrades and telephone support will also be available to Pick Systems customers.
Programming services for OSFI Server, FlashCONNECT and Oracle gateway, installation, set-up and training will also be on offer from the Professional Services Division.
Professional services will provide Housekeeping Services, an annual contract that allows clients a set amount of time on-site support at discounted rates for general database maintenance activities.
In addition to the official Pick training schedule professional services will be equipped to provide ad-hoc customised training on site.
Oxborrow concludes that the Professional Service Division by expanding the services provided by Pick Systems Africa, will provide additional value and commitment to its Value Added Resellers and end-users.
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Pick Systems
Pick Systems is the developer of D3(R), the firm`s latest-generation multi-user, multi-value database management system. D3 is an open system that supports ODBC, SQL and OSFI standards. D3 runs on a wide spectrum of hardware, including personal computers, midrange systems, and massively-parallel computing systems, and is available for the major varieties of UNIX, including IBM(R) AIX(R), Hewlett-Packard(R) UX, SCO OpenServer(tm) and UnixWare(R) 7, Sun Solaris, and Red Hat Linux and Linux-Mandrake(tm). The Microsoft(R) Windows NT(R) and Windows 95 operating environments are fully supported as well.
Pick markets its products world-wide through a network of over 800 VARs who offer more than 4,000 Year 2000-compliant, commercially-available applications.
Pick Systems is headquartered in Irvine, California with international sales offices in the United Kingdom, France, and South Africa. For more information on Pick Systems and its products, please visit the company`s web site at www.picksys.com.