A new concept - AdvanceNet`sPivotal Demand Chain Networks - are taking Customer Relationship Management (CRM) by storm and breaking down the barriers to customer demand. A Demand Chain Network is a highly collaborative global business infrastructure that enables companies to interact closely with partners, employees and customers to maximise revenue.
Pivotal`s Demand Chain Networks solution creates demand-driven companies by focusing externally on the needs of customers and then tailoring marketing, sales, service and support processes to fulfil customer expectations. The result is increased customer satisfaction, improved customer loyalty and ultimately increased revenue and accelerated growth. It will enable companies of the future to allow customers to move fluidly and seamlessly through channels of communication to allow them to get the fastest, most responsive and intelligent service possible at any given moment in time.
Customers have the expectation that they should get answers and service at the exact moment they want it. Pivotal`s Demand Chain Networks allow customers a choice of communication channels - including phone, fax, e-mail, call centre, face-to-face, wireless, Personal Desktop Assistants (PDA) and Internet.
AdvanceNet was appointed the Alliance Partner for sub-Saharan Africa for Pivotal`s Customer Relationship products in 1999. Pivotal currently has more than 1300 customers` world wide, and is represented in more than 35 countries. Pivotal`s Business Relationship Management solutions enable organisations to increase revenue by enhancing relationships with customers and business partners, and conducting personalised online commerce.
Share
Editorial contacts