Poaching prevalent among analytics pros

Channel Insider.

With the economy still struggling and millions of Americans looking for jobs, a new e-book from a provider of managed call centre analytics and advisory services, Customer Relationship Metrics, has identified a growing skill gap in the US workforce that presents a major opportunity for job seekers.

In an increasingly data-driven business world, more and more companies are recognising the importance of business intelligence. But the key to business intelligence is properly trained managers and analysts who can take data, break it down and transform it into actionable plans for businesses, the book explains.

According to Technorati, next-generation analytics can help in collecting the required information from job sites, accounting, human resources and collaboration tools.

As more tools are becoming connected and big data, the ability to store large amounts of data relatively cheaply, is more accessible. Analytics on business processes can be collected to develop the metrics and compare management's goals vs. actual.