Users of Sage Enterprise Solutions` (formerly Sage Tetra) financial and accounting tools, including CS/3 and Line 200, now have access to a local support centre run by PQ Africa`s PQ Tetra division, Sage`s largest local partner.
The centre is the only one of its kind accredited by Sage outside the UK, and services all other Sage resellers, partners and clients in sub-Saharan Africa and Mauritius.
Support centre manager Maryanne Leroy says the close collaboration between PQ Tetra and Sage UK should make the centre the first port of call for all Sage enquiries in the region.
"PQ Tetra has a long-standing relationship with Sage that goes back almost a decade, even before Sage acquired Tetra or PQ Tetra joined the PQ Africa fold," Leroy says. "As a result we have 15 years` experience with Sage products, their design and implementation."
The Tetra Support Services centre is housed in PQ Tetra`s Cape Town head office. Its staff have attained the highest product knowledge rating available from Sage - Accredited Product Specialist - and have attained the Principles of Product and Inventory Management qualification: a qualification which complements Sage`s Manufacturing suite of modules.
"We have the resources to attend to any Sage enquiry on any platform, from Windows NT and SQL Server, to Unix, Informix and Oracle," adds Leroy.
"Should a solution not be found timeously, we can call on the UK support centre for assistance on behalf of local users."
* Tetra Support Services is open to all registered and trained Sage users on toll-free 0800-22-65-65 during office hours. For more information, contact the centre in Cape Town on (021) 550-3000.
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