PQ Africa, the official sponsor of Customer Contact World 2001, will be showcasing its customer oriented applications (COA) portfolio through its specialist business intelligence, information delivery, call centre and customer management division PQ Business Intelligence (PQBI) at this year`s event from July 10 to 12 at The Dome in Northgate, Johannesburg.
It is the third year that PQ Africa has been the main sponsor of the show, formerly known as Call Centres Africa. This reaffirms its commitment to customer orientated solutions, such as the Remedy and Apropos product lines that integrate advanced helpdesk, CRM and intelligent filtering services with business intelligence and information management solutions. PQBI divisional manager Gavin Lipshitz says the synergies between business intelligence, information delivery and customer management extend throughout the corporate enterprise, with toady`s business information systems increasingly feeding off each other`s functionality.
"The line between business intelligence and information delivery is blurring, making it easier and more logical to extend the data interrogation and reporting functionality of these systems right through to the customer-facing interface of helpdesk and CRM applications," he says. "At the very least the benefits of rapid and accurate information delivery to the helpdesk advances the service levels customers can expect from their service providers, especially those that understand the benefits of the integrated business information environment."
Customer Contact World Africa 2001 is Africa`s only focused exhibition of call centre and CRM solutions and services. Now in its fourth year, Customer Contact World 2001 is established as the meeting place for the call centre and customer interaction industry.
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PQ Business Intelligence - a division of PQ Africa - is based in Cape Town and is the centre for business intelligence operations in the PQ Africa group. It has more than 75 specialist business intelligence consultants, making it the largest focused business intelligence team in the country.
PQ Business Intelligence is the exclusive system integrator for Whitelight analytical applications and the principal system integrator for Actuate e.Reporting tools in South Africa. It is also the largest Cognos enterprise software integrator and Ardent DataStage software partner in South Africa, and has been named a Verity reseller.
The PQ Business Intelligence team offers a full range of end-to-end enterprise information enablement (EIE) solutions - including planning, consulting, integration, education and development services - designed to affect bottomline profitability in under 90 days.
PQ Africa
PQ Africa was formed as a result of the merger of Persetel Holdings and Q Data. Comparex Holdings Limited has a 50% minus one share interest in PQ Africa. The black empowerment group NITAC (the National IT Acquisition Consortium), led by Real Africa Holdings Limited, holds a controlling interest of 50% plus one share in PQ Africa.
PQ Africa is SA`s leading provider of competitive, innovative and flexible business solutions based on Information and Communications Technology (ICT). These comprehensive business solutions include systems integration, consulting, package implementation, software development, outsourcing, hardware, software, peripherals, voice, video and data communication systems, customer relationship management solutions and networking equipment and services. Internet solutions include the development and deployment of electronic commerce and electronic data interchange-based solutions and digital authentication.
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