PRAGMA Africa`s BURO service, the asset maintenance management planning tool designed to provide a cost-effective outsourcing alternative to traditional in-house factory maintenance management solutions, has recorded steady growth in revenue of 42% in the last six months.
The service was developed by asset performance management specialist PRAGMA to support the growing trend towards outsourcing non-core business activities in the manufacturing, consumer goods and mining sectors.
The BURO division, which now has more than 100 clients including Nampak Tissue, Lafarge Cement, KWV, Ceres Fruit Juices, Rhodes Food Group and Albany Bakery, aims to achieve monthly turnover of R1 million in the next 12 months.
The BURO service, which provides a cost-effective outsourcing alternative to traditional in-house factory maintenance management solutions, is designed on the principle of continuous improvement in the utilisation of assets, ensuring process stability by implementing best operating practices through information systems and knowledge transfer.
Tailored to suit individual clients, BURO is targeted towards companies with a low asset management maturity level, and those without the resources to implement a full-scale maintenance management programme with the necessary hardware, software and manpower to see it through.
The growth surge follows the introduction of consensus mapping to the BURO methodology, taking the form of a mini asset management maturity assessment conducted on initiation of new projects on site to provide a benchmark against which future progress can be measured.
"The new model divides the workforce into workgroup teams consisting of one consultant and a data administrator," says Steve Leech, director for the BURO division. "Each of these groups is essentially operated as a small business, overseen by the regional BURO manager."
During the next 12 months the BURO service will see increased focus on knowledge sharing between consultants and clients, covering a range of issues including service delivery training and conflict management.
"The emphasis on knowledge sharing will highlight the importance of service excellence for our clients, not only where technical proficiency is concerned but in terms of quality and consistency," says Leech.
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