Presence Technology, a European company specialised in optimising contact centre performance, and Inovo, a contact centre service provider, will co-sponsor the next Contact Centre Summit to be held on 18 and 19 February in Johannesburg. The summit will provide the industry's top companies with a forum to exchange ideas about best strategies to improve their operations and to face the current economic situation.
Presence Technology and Inovo will have a stand at the conference and provide a presentation: “How to improve the quality of your contact centre interactions and reduce costs”, (18 February at 9:30) showing different ways to optimise resources, automate processes and achieve increases of productivity.
Participants in the annual contact centre summit will be introduced to the latest trends in optimising platforms in the four key areas affecting contact centres: infrastructural support, operations, workforce optimisation and technology usage.
Inovo has successfully implemented Presence Technology contact centre solutions since it started its operations for an important number of leading companies in different industries, like contact centre outsourcing, financial products, etc, and has helped these companies to achieve and assure a leading position in their market.
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Presence Technology
Presence Technology is a software company specialising in advanced solutions for the contact centre. Our software solutions optimise resources and increase efficiency of the interactions between companies and their customers. Featuring a highly-qualified professional team, along with our network of strategic partners, the company has helped customers worldwide across Europe, South America, South Africa and the USA. For further information, please visit our Web site at www.presenceco.com.
Inovo Telecom
Inovo is a leading global supplier of contact centre solutions. The company provides a comprehensive product and solution range covering multiple solutions to a wide spectrum of end-users, including corporations, small businesses, as well as public and commercial applications.
Our fully modular suite of products puts us in a unique position in the marketplace and allows us to offer a wide variety of optimisation tools for new and existing contact centres, no matter what platform they are operating on. Since our inception, Inovo has adhered to a “customer centric” philosophy that puts the customer first and delivers what the customer defines as value.
At Inovo, we see each of our customers as a long-term partner and we strive to:
* Exceed the business needs, revenue growth objectives and cost containment goals of our clients.
* Focus not only on technology, but how technology can be applied in the organisation to leverage people, processes and existing technology.
* Give our customers the edge!
* Form a partnership with each of our customers.
Inovo is a service organisation and follows a consultative approach to business. We want to assist our customers on an ongoing basis to optimise their environment, increase flexibility and automate processes.
For further information, please visit our Web site at http://www.inovo.co.za.
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