Presence Technology, a leading provider of contact centre solutions, today announced it has been included by Gartner in the Magic Quadrant for Contact Center Infrastructure.
Gartner's report of 22 May 2014 is focused on contact centre infrastructure. The report mentions 19 contact centre infrastructure technologies, including: outbound dialling/proactive contact, virtual routing applications for multisite and work-at-home scenarios, Web chat, collaborative browsing, social media, multimedia contact routing and prioritisation engines with real-time and historical reporting.
"We consider our positioning in the Contact Center Infrastructure Magic Quadrant by Gartner confirmation of our strategy to enable customers to provide a best in class customer experience to improve business performance," said Araceli Aranda, CEO of Presence Technology.
"We continue to innovate while we execute on our product roadmap. With the upcoming launch of version 10, we will provide the market innovative features to the contact centre environment and further enhance our market position."
Share
Presence Technology
Presence Technology is a worldwide leading provider of multi-channel contact centre solutions. Presence solutions enable today's contact centres to optimise resources and improve communication process efficiency. Presence's goal is to provide the best customer experience in the communication channel of its customers' choices.
Presence works in tandem with your existing phone system to simplify communication between businesses and their customers without significant equipment changes or costly upgrades. The Presence solutions will extend the life of your Avaya system by adding modern multimedia communication channels to its voice-only ACD.
Presence's "best-in-class" usability will give your contact centre a clear competitive advantage and lowest TCO.
Presence's award-winning software solutions are consistently recognised for quality and innovation, most recently receiving the Unified Communications Product of the Year Award from Internet Telephony. Presence has a portfolio of global clients serviced by a team of highly skilled professionals, and a network of strategic partners in North America, Latin America, Europe and Africa supporting its efforts around the world.
Disclaimer:
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Editorial contacts