Promethean cuts calls with self-service

Education technology provider Promethean has reduced calls to its UK and North American call centres by more than 50%, by boosting its online customer service with nGen Knowledgebase, says Sourcewire.

Using the intuitive knowledge management tool, Promethean introduced Web self-service portals for worldwide customers, which support five languages.

As a result, the company is able to handle a growing number of customer queries without increasing headcount and also reduce operating expenditure, as the cost for handling a customer query online can be as much as 20 times less than via a telephone.

Microsoft Advertising has teamed up with Spotzer to provide a self-service ad platform, through which smaller businesses and regional advertisers can buy campaigns across Microsoft's media properties, reports Clickz.

The new platform, currently available at www.spotzer.com/microsoft is being unveiled in the Netherlands, though Spotzer's CEO, Andrew Klein, says he hopes this will extend to other territories soon, including the US.

Spotzer essentially offers a range of pre-produced video, banner and text message creative to which advertisers can add their own branding and marketing materials. Through this partnership, media can then be purchased across Microsoft's properties, targeting users by segments such as demographics and geographic region.

Neos Consumer Driven Healthcare (CDH) has unveiled version 2.1 of its employer self-service HSA Management Module, reports PRWeb.

Neos CDH self-service enables employers to manage the entire process of employee health savings account setup, plan creation, funding, and reporting, at a fraction of the administrative costs.

Accounts and plan data are easily accessed online by HR, for plan administration functions, and by employees for inquiry and contribution updates, regardless of employer size.