Protek, a leading supplier of business and operational support systems to the global telecommunications industry, today announced that it is expanding its African operations to include a new office in French-speaking Senegal.
The company already has a successful sales and support office in Johannesburg serving the African region. The new office will focus on complementing the Johannesburg operation by providing customer support and business development activities in West Africa.
The stability of Senegal means that Protek will be well positioned to serve and support its West African operator customers in the long-term, as well as affording the company a central base from which to develop other business opportunities in the region.
Protek has already achieved considerable success in West Africa in the areas of customer care, billing and network management. Recent communications service provider customers to select include ONATEL (Burkina Faso) and Malitel (Mali).
Cyrille Chamayou, General Manager of Protek for Francophone Africa, who has six years of experience of delivering solutions to customers in the West African market, including two years as BDM for CMG/LOGICA in the region, will run the Senegalese operation.
Cyrille commented: "This operation is a logical consequence of Protek`s Francophone strategy. Building upon our success in winning new business in West Africa, we have dramatically increased our French-speaking resources and are now able to sell, implement, train and support in our customers` natural language. The opening of the office demonstrates Protek`s long-term commitment to this regional market, and means that we can now be even closer to our existing and potential customers and more effectively provide them with both the service and support that they need."
Share
Protek develops, markets and supports software solutions for next generation convergent service providers and large enterprises, ensuring a predictable and rapid return on investment.
Protek`s business and operational support systems enable service providers and large enterprises to improve business efficiency with increased revenue from new services and reduced costs through automation. Its software solutions are easily self-configurable to integrate business processes, allowing real-time end-to-end management of customers, applications, services and networks in a robust and secure environment.
Protek`s broad range of functionality in customer care, billing, rating, order management, flow-through service provisioning, inventory, network management, mediation and network security provides both customers and end-users with increased control over their business. Real benefits include faster time to market, reduced business risk, improved customer service, scalability and ease of implementation.
More than 175 service providers, large enterprises and government organisations in over 35 countries, utilise Protek to improve their competitiveness and profitability.
Protek Service Provider customers include BellSouth, BT, MTN, ntl:, Swisscom, Telenor, Verizon, VIAG and Western Wireless International. Protek`s Network Security customers include BUPA, local and central government, defence organisations in the UK, the US and other NATO countries.
Protek partners include Cap Gemini Ernst and Young, Nortel, Bull, Siemens, Dimension Data, Ascom, Connexn, Microsoft, HP, BAE Systems, Lockheed Martin and EDS.
Protek employs almost 500 people globally, with headquarters in the UK and offices in the US, Central America, Scandinavia, Russia, SA and the Middle East.
Editorial contacts