ONATEL (Office National des Telecommunications) in Burkina Faso has chosen Protek, a leading global supplier of business and operational support systems, to provide a Customer Care & Billing (CCB) system to help support its rapidly growing subscriber base.
ONATEL is the largest operator in Burkina Faso with over 100,000 post-paid subscribers. The deal involves a fully convergent solution, encompassing fixed line, GSM, interconnect and ISP services, which will integrate all existing billing systems and provide a flexible platform that can be readily enhanced as necessary.
Paul Beaumont, CEO of Protek commented: "Protek was up against a number of suppliers, including a well-positioned and well-known company in West Africa. The account win is a huge coup for us, as it is very rare for a French operator to sign an English speaking company if a French speaking company is also pitching for the business. Protek has extensive experience in the implementation and delivery of convergent Customer Care and Billing systems and this contract will open up the French speaking African market to Protek. We are looking forward to showing what we can do for service providers in this region."
Jacques Louari, Managing Director of ONATEL was impressed not just by the functionality of the solution, but also the effort Protek made to fulfil ONATEL`s requirements. "We approached Protek because we needed a truly converged system with proven performances and references, combined with a well respected partner that was able to react quickly to our demands. Protek is now a key part of ONATEL`s business strategy and we value the high level of service that is provided by the company," he concluded.
The solution, which will be implemented this year, will be a challenging project. As ONATEL is an ISP and provides fixed and mobile access, Protek`s CCB solution will interface with a number of different types of switches and at the same time provide a cost effective offering.
Share
Protek develops, markets and supports software solutions for next generation convergent service providers and large enterprises, ensuring a predictable and rapid return on investment in a safe and secure environment.
Protek`s business and operational support systems enable service providers and large enterprises to improve business efficiency with increased revenue from new services and reduced costs through automation. Protek`s software solutions are easily configurable by users to integrate business processes, allowing real-time end-to-end management of customers, applications, services and networks.
Protek`s broad range of functionality in customer care, billing, rating, order management, flow-through service provisioning, inventory, network management, and mediation provides both customers and end-users with increased control over their business. Real benefits include faster time to market, reduced business risk, improved customer service, scalability and ease of implementation.
Protek`s network security solutions enable customers to conduct their business transactions electronically, secure in the knowledge that they are assured of the very highest levels of trust and confidentiality.
More than 175 service providers, large enterprises and government organisations in over 35 countries, utilise Protek to improve their competitiveness and profitability.
Protek service provider customers include BellSouth, BT, MTN, ntl:, Swisscom, Telenor, Verizon, VIAG and Western Wireless International.
Protek`s network security customers include BUPA, Local and Central Government, Defence Organisations in the UK, the US and other NATO countries.
Protek partners include Cap Gemini Ernst & Young, Nortel, Bull, Siemens, Dimension Data, Ascom, Connexn, Microsoft, HP, BAE SYSTEMS, Lockheed Martin and EDS.
Protek employs over 500 people globally, with headquarters in the UK and offices in the US, Central America, Scandinavia, Russia, SA and the Middle East.
For more information, please visit our Web site at www.protek.com or e-mail us at info@protek.com.
Editorial contacts