Protek, a leading global supplier of business and operational support systems, today announced that it is to supply and install its Customer Care & Billing (CCB) system and Analytical Business Reporting (ABR) solution to Malitel SA, the wireless wing of Mali`s incumbent telecommunications operator SOTELMA. Malitel is the only GSM Mobile operator in Mali and provides pre- and post-paid services to its growing customer base. This is Protek`s second contract signed with a French-speaking African customer in less than three months.
As Malitel`s business was growing, its existing legacy billing system could no longer support the fast-changing requirements. Malitel needed a more flexible and functionally rich solution that could help it roll-out new products, offer a world-class service to its customers and gain insights into user behaviour. Malitel invited bids from several leading vendors and after rigorous evaluation, selected Protek`s CCB and ABR solution. Protek is also supplying Malitel with a hardware platform, for a complete turn-key solution.
Protek`s open architecture will enable the implementation of the two products and the migration of data from the legacy system to be completed by the end of 2002. Protek will also integrate its solution with the Alcatel prepaid platform and the in-house financial management system. This will enable Malitel to gain a rapid and predictable return on investment and obtain immediate business benefits, such as increased revenue through flexible tariff management, improved customer care, and reduced operating costs through automation of business processes.
"We chose the solution from Protek because of its breadth of functionality and rapid implementation. The technology and the project management approach demonstrated by Protek suited our requirements perfectly. Besides, Protek has a strong presence and a proven track record in Africa," said Ibrahima Diarra, senior manager at Malitel.
Paul Beaumont, Group CEO of Protek, commented: "I am delighted that once again we have secured a win in West Africa. We can now firmly claim that Protek has established itself as a leading and respected vendor in French-speaking Africa "
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Protek develops, markets and supports software solutions for next generation convergent service providers and large enterprises, ensuring a predictable and rapid return on investment in a safe & secure environment.
Protek`s business and operational support systems enable service providers and large enterprises to improve business efficiency with increased revenue from new services and reduced costs through automation. Protek`s software solutions are easily configurable by users to integrate business processes, allowing real-time end-to-end management of customers, applications, services and networks.
Protek`s broad range of functionality in Customer Care, Billing, Rating, Order Management, Flow-through Service Provisioning, Inventory, Network Management, and Mediation provides both customers and end-users with increased control over their business. Real benefits include faster time to market, reduced business risk, improved customer service, scalability and ease of implementation.
Protek`s Network Security Solutions enable customers to conduct their business transactions electronically, secure in the knowledge that they are assured of the very highest levels of trust and confidentiality.
More than 175 service providers, large enterprises and government organisations in over 35 countries, utilise Protek to improve their competitiveness and profitability.
Protek Service Provider customers include BellSouth, BT, MTN, ntl:, Swisscom, Telenor, Verizon, VIAG and Western Wireless International.
Protek`s Network Security customers include BUPA, Local and Central Government, Defence Organisations in the UK, the US and other NATO countries.
Protek partners include Cap Gemini Ernst & Young, Nortel, Bull, Siemens, Dimension Data, Ascom, Connexn, Microsoft, HP, BAE SYSTEMS, Lockheed Martin and EDS.
Protek employs over 500 people globally, with headquarters in the UK and offices in the US, Central America, Scandinavia, Russia, SA and the Middle East.
For more information, please visit our Web site at www.protek.com or e-mail info@protek.com
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