Protek, the global supplier of business and operational support systems, today announced the release of its new Flagship Customer Care and Billing System. The new version is GPRS, WAP and OTA enabled and thus ideal for the future of the communications industry.
"The communications industry has become increasingly competitive as spiralling costs mainly, due to mobile phone auctions, have led to a consolidation of the industry. Being able to get your product to market faster than a competitor is the key and the proper billing partner will help companies do that. By assisting operators in defining their requirements and providing effective solutions, the right billing partner will protect a client`s investment and increase their profit," commented Gary Miles, VP Sales at Protek.
The company has implemented a number of significant architectural and functional enhancements, which have brought the product to a new level of maturity that will strengthen a customer`s market position dramatically.
Real-time rating, coupled with intelligent credit control and payment authorisation reduces potential customer fraud or over expenditure and allows the operator to offer 3G services and products it could not offer before, such as content charging.
With Flagship Customer Care and Billing, operators have the opportunity to create a virtual roaming network with roaming partners through direct TAP clearing. This can reduce cost and the potential for fraud.
It is now possible for a client to implement a sophisticated customer and partner management strategy. The sale management system allows for sophisticated point of sale structures for MVNOs, resellers, dealers, branch offices and sales centres. For partners, the Service Provider can establish sales relationship hierachies for MVNOs. For customers, Flagship offers an unlimited N-tiered customer hierachy with own level balances, billing and credit plans. This point of sale system and customers e-care system is fully web enabled.
Flagship Customer Care and Billing is part of a comprehensive suite of operational software support systems, which offer pre-integrated, scalable and functional solutions, that assist next generation service providers to get to market faster.
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