Emerge Queue has been representing Qmatic within South Africa and surrounding countries since July 2009.
Emerge CFM was awarded: “The first partner to complete the certified partner programme” worldwide, which was awarded in September 2011, in Sweden, and is in the process of becoming a premium partner for Qmatic of Sweden.
Emerge CFM was also honoured and recognised at Qmatic with signing the largest Qmatic Orchestra, the new enterprise solution deal, with Capitec Bank.
Qmatic is the world leader when it comes to Customer Flow Management, also known as Queue Management. In fact, it invented the methodology over 30 years ago. It is not a surprise that an estimated 1.8 billion people pass through a Qmatic system each year.
Customer Flow Management solutions are critical to any business, whether you want to create order or take control of your current retail space or waiting areas, increase revenue and throughput while decreasing costs, gain information and learn more about your customers, or even to strengthen your brand. If any of the points stand out, you should be considering a Customer Flow Solution for your business.
The solutions are flexible and diverse, offering everything from basic queuing systems to extensive enterprise solutions that cover a large network of sites, keeping them seamlessly connected.
Emerge Customer Flow Management has the knowledge and expertise to improve the customer experience while providing statistics necessary to improve productivity and operational efficiency.
Emerge currently has an impressive client list in South Africa and supports these installations countrywide.
Current clients include: MTN, Standard Bank, Capitec Bank, Multichoice, Department of Home Affairs, Department of Labour's Compensation Fund, The Khayelitsha Provincial Hospital - Western Cape, Langlaagte Vehicle Testing Station, Mpumalanga Licensing Department and Department of Public Services and Administration, to name a few.
If you are considering valuing your customer's time, while gaining important information about your customer and business, call Emerge Queue for a consultation.
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