Service Systems, a customer experience technology solutions provider in Cape Town, has developed a unique combination of queue management and digital signage. This offers retailers and service walk-in centres two functional tools: an operational queue management solution and a digital advertising platform, capable of displaying advertising or infotainment to a captive audience.
The ticketing system allows management to track the waiting time of customers from a single site to multiple branches of their organisation. Real-time alerts (e-mail or instant message) are sent if a customer has not been served in a predefined acceptable time, ensuring that branch managers and staff uphold high levels of customer service.
Designed, developed and manufactured locally, the systems offer exceptional features and cost-effective value when compared to international solutions. A countrywide support network gives customers the confidence to choose local over imported solutions as a greater service level offering is guaranteed and bespoke changes can be executed quickly.
Systems can be standalone in nature and don't necessarily require complex integration to existing IT infrastructure. For more advanced cases, a data export API is available, which offers system integration at a reporting and operational level. Every effort has been taken to ensure any barriers to entry are eliminated from the design, installation and commissioning process. Wireless queue management and call pads make installation a quick and hassle-free experience.
Service Systems queue management solutions are currently installed at various retail outlets and walk-in centres across the country and abroad. Some of these systems have been integrated with Service Systems customer experience feedback solutions, giving management the tools to connect the dots with accurate queueing and customer service analytics.
To learn more, visit the Web site: www.servicesystems.co.za, or contact: ninja@servicesystems.co.za. Be a customer experience ninja! Resellers and agents welcome.
Share
Service Systems
The Service Ninjas are passionate about helping businesses create great customer experiences by providing tools to measure critical retail and service analytics. Let them help you become a customer experience ninja!
Editorial contacts