Rackspace Hosting has scooped three top awards this month for its EMEA operations, including the Customer Focus Award at the prestigious National Business Awards known as the Business Oscars.
Earlier this month, Rackspace EMEA was named as IT Employer of the Year at the annual Computing Awards. The company's marketing team also carried off the Best Use of E-mail award at the B2B Marketing Awards.
Rackspace provides hosting services to a growing number of South African companies whose businesses are reliant upon reliable Web-based offerings.
Brian Thomson, Rackspace MD EMEA, said: “These awards are recognition of the hard work and dedication of the entire Rackspace team. To provide great customer service you need to recruit and retain great people and the IT Employer and Customer Focus awards prove we are achieving both.”
“At the heart of what we do is Fanatical Support, our customer service brand which promotes a no excuses, no exceptions, can-do way of thinking that our people bring to work every day. In these challenging times businesses want to know that the company they entrust their mission-critical hosting to is fully committed to helping them,” added Thomson.
The National Business Awards is the UK's number-one cross-industry awards programme and has been described as the Business Oscars by Prime Minister Gordon Brown.
The Customer Focus award is presented to the organisation that can best demonstrate that it has the customer at the heart of its business and deploys and manages its resources to most effectively meet the needs of its customer base.
The annual Computing Awards, organised by Computing magazine, recognises the top companies that are delivering innovative and effective excellence in the corporate world.
Rackspace offers extensive training to enable its staff, known as Rackers, to gain professional accreditations, offering employees a place at the Rackspace University which runs regular programmes of training courses for all Rackers, delivering an average of 250 hours training per month. Additional Rackspace benefits include free private healthcare, gym memberships and a pension scheme.
Rackspace's win in the B2B Marketing Awards came for its “old timers machine” campaign. The campaign message was that Rackspace customers are unlikely to leave as Fanatical Support goes on forever. Visitors to the Rackspace Web site could upload an image of themselves and an online programme showed them how they would look in 20 years time, providing they were a Rackspace customer.
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Rackspace Hosting
As the world's leader and specialist in hosting, Rackspace Hosting is changing the way businesses worldwide buy IT. Rackspace delivers computing-as-a-service, integrating the industry's best technologies into a flexible service offering, making computing more reliable and affordable. A trusted partner to companies of all sizes, Rackspace enables IT departments to be more effective. Rackspace is distinguished by its award-winning Fanatical Support, furthering the company's mission to be one of the world's greatest service companies. Rackspace featured in the top 30 of both the Sunday Times 100 Best companies to work for list and the Financial Times Great Place to Work Awards, 2008. Rackspace's portfolio of hosted services includes managed hosting (www.rackspace.co.za), e-mail hosting (www.mailtrust.com) and cloud hosting (www.mosso.com). For more information on Rackspace Hosting please visit http://www.rackspace.co.za/?other=PR_ITWeb3 or call 0800 988 0100.
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