Connectology will have complete control over its relationship with customers, including billing and first line support, whilst benefiting from Rackspace`s expertise in managed hosting and its award winning customer service. Jonathan Wagstaffe, managing director at Connectology, comments: "Our reseller agreement with Rackspace allows us to provide customers with the best support offering in the hosted solutions marketplace. We`re committed to providing the right combination of resources and expertise to ensure our customers implement fully operational networks and Internet solutions and we`re proud to be able to offer Rackspace`s Fanatical Support as part of this."
Wagstaffe continues: "The Rackspace Reseller Programme also offers us added value through Partner Seminar Days where partners come together to network and discuss core competencies. In addition, we receive referrals from Rackspace and exposure to prospects through online search tools and channel marketing activities."
Dominic Monkhouse, managing director at Rackspace Managed Hosting Europe, comments: "Rackspace works closely with its partners who are all experts in their chosen field. Fanatical Support is core to everything we do including the service and added value we provide to our resellers. As our chosen pure systems integrator, we are 100% committed to working with Connectology to provide a wide variety of complimentary technologies and services to customers."
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Founded in 1998 with locations in Europe and the USA, Rackspace Managed Hosting provides its award winning managed hosting services and unique brand of customer service, Fanatical Support(tm), to a broad range of enterprises. Focusing exclusively on managed hosting, Rackspace supplies the necessary infrastructure - servers, software, bandwidth and management - needed to run almost any hosted solution. The company`s philosophy of Fanatical Support(tm) has made Rackspace one of the fastest growing companies in the world. 2003 was Rackspace Managed Hosting Europe`s best year yet, with a turnover growth of 140% and the average revenue per customer going up by 33%, it now has more than 1,000 customers. Rackspace has received numerous industry awards for its Fanatical Support(tm) including the prestigious Learning Organisation Award from the Unisys Customer Service Excellence Awards 2003. For more information, visit www.rackspace.co.za or call 0800 085 3973.
Connectology
Connectology is a leading supplier of network computing solutions for business. Founded in 1994, Connectology is recognised as one of the UK leaders in the provision of network technology solutions as a business enabler, and uses its own experiences to provide real-time, real-life advice to clients.
Connectology`s approach is built on the pillars of customer satisfaction, problem ownership, people development and technical excellence as core strategies for growth and success. The company`s services are complimented by partnerships with Cisco, and Microsoft among others, providing clients with fully operational multi-vendor solutions. These cover the range of technologies required to deliver fully operational network and Internet solutions to clients.
In 1999, Connectology was listed as the ninth fastest growing UK company in the Sunday Times Virgin Atlantic Fast Track 100 league table.
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