Solutional, a Proudly South African company and the developers of Radical, Business Management Software that is taking the South African market by storm, will be showcasing Radical at Futurex from 18 - 21st May.
Radical addresses all market requirements for Call Centre and Help Desk Software, but in addition has a advanced Forms Editor, Forms Designer and Business Rule/ Workflow Processor that enables the purchaser to create entirely new applications in Radical.
Some of the types of packages that Solutionals clients have created themselves include Expense Management, Sales Tracking and Order Tracking systems. Most of Solutional`s clients have implemented Radical as a true Customer Relationship Management solution, with Radical becoming the desktop application creating a single point of access for the entire company`s dealings with each customer, including integration with the Accounting Software.
You do not have to be a Software fundi to use Radical`s powerful Package Editor. Using drag and drop functionality you can add unlimited user-defined fields, tables and forms, numerous field types (including file attachments and Internet Explorer controls), buttons with look-up and auto-population capabilities. You can also customize value lists, formulas, reports, queries, views, notifications and the entire user interface - right up to the menu that is displayed to the User when they login.
Working with Microsoft SQL Server, Radical provides the organization with Business Intelligence Functionality and a database that has the ability to adopt and be moulded to the individual organisation`s own unique business processes.
It is Radicals Package Editor, Business Rule Processor and powerful analytical tools and filters that make it unique from any other products currently playing in the CRM marketplace for small to medium size businesses.
This, coupled with the fact that Radical is locally developed, locally supported and locally priced, makes it a very attractive offering for South African businesses.
Radical`s Call Centre Package has full DDE and TAPI support (for both inbound and outbound interfaces) and call scripting capabilities at a fraction of the price of other Call Centre product offerings. Due to the flexible nature of the forms, the Call Centre companies can change the call logging forms and corresponding scripts on a daily basis should the need arise.
Radical Help Desk has all the standard functionality that you would expect of your Help Desk Software (SLA tracking, automatic escalation and call routing, e-mail, Web and SMS integration, Warrantee tracking etc), as well as the unique flexibility to adapt to the organisation`s ever changing business environment.
Solutional are showcasing Radical in Hall 3 at Futurex.
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