Telkom is addressing the telecoms service disruptions caused by rain and storm activity over the past few weeks, it says.
According to a Telkom media statement issued today, inclement weather is hampering its technicians from reaching some of the affected areas and restoring service in the central and northern parts of the country.
Thami Magazi, managing executive of Telkom`s Network Service Management division, says although the number of telephone lines currently out of service is not unusual for this time of the year, it is taking the company longer to access facilities to repair them.
"In order to restore services, our technicians require access to facilities like street distribution cabinets, connection boxes situated alongside roads, telephone distribution poles and customer premises," he says.
Magazi says Telkom increased the staff complement at its fault-handling call centres in anticipation of the rainy season. Telkom has also mobilised all its available technical personnel to address outstanding faults, he notes.
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