Pick `n Pay has implemented In-Store-Edge, a wireless in-store product picking solution from RangeGate, to fulfil orders placed through the Internet-based Home Shopping service.
This follows RangeGate`s successful implementation of a similar solution for retail chain Sainsbury`s in the UK.
In-Store-Edge is based on RangeGate`s Task-Gate software engine which is used in conjunction with the Symbol handheld scanner linked via a wireless network in the warehouse.
It allows orders placed online by customers to be picked at the home shopping fulfilment store closest to them. It intelligently automates the picking process to ensure maximum efficiency for pickers involved, and Pick `n Pay is assured its resources are optimally used throughout the fulfilment process.
Pick `n Pay Home Shopping is proving very popular, with over 25 000 registered online shoppers, 10 500 of whom registered in Johannesburg in six weeks. Pick `n Pay`s FaerieGlen store is now handling over R1 million worth of Home Shopping orders a month, while Home Shopping now accounts for 20% of store turnover at Pick `n Pay`s Lonehill store.
"We wanted a system that would make our Home Shopping division a productive sales channel and provide our online customers with true added value," says Pick `n Pay Home Shopping GM Adrian Naud'e. "Our requirement was for an automated picking process that would ensure accuracy and efficiency, and reduce the number of working hours required to fulfil orders.
"We chose RangeGate`s In-Store-Edge solution because its Task-Gate software engine is a modular system that we could adapt to our needs," says Naud'e.
"Other solutions did not allow us to have the automatic lower price selection capability of Task-Gate, nor did they give us its invoicing capability, both of which enhance our service to our customers. In-Store-Edge has given us an edge over our competitors - an advanced e-fulfilment capability that makes our customers` lives a little easier."
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