A global freight movement company that is listed on the Johannesburg Stock Exchange is uniquely positioned to service Africa trade flows in more than 43 countries. The business is all about moving cargo by road, rail, sea and air, providing integrated logistical and specialised services on route.
Sales management is done in different ways throughout the company. Some divisions do not follow a standard process, while other divisions have historical and current systems in place to manage the sales process. E-mail, word and excel documents are used mostly across the board for communication and management purposes.
The company is on a journey to standardise sales processes across the board, therefore the need for a sales management solution. SAP was selected as the tool of choice since this is in line with the company's applications strategy.
SAP Cloud for Customer (C4C) - Sales - was selected as the sales management solution and Rangewave was awarded the implementation of the solution. SAP C4C provides the underlying technology for a cloud solution, which will enable the company to focus on creating a customer-centric enterprise that listens and engages. The objective of the project was to implement a light, rigid, vanilla solution within a 12-week period.
The solution was implemented to provide the majority of business units with high level visibility of customer engagements (activity management and reporting) to create transparency and effectively manage customers.
Specific business units were selected to champion the system, with the same functionality and in addition, full sales pipeline visibility (lead and opportunity management and reporting).
The solution went live with the functionality available on PCs and mobile devices (Android and iOS) for use in the field. The customer and Rangewave teams demonstrated that the solution can be implemented within 12 weeks, using an Agile approach. The solution went live within schedule and budget as planned on the 30th of November 2015.
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