RCS and ACET have expanded the implementation of FICO's TRIAD decision management system, enabling RCS to make increasingly astute decisions across a wider range of account management elements that now include the TRIAD Marketing Communications decision area.
This extension of TRIAD functionality means RCS will now be empowered to make automated strategic decisions on marketing, authorisations, credit facilities and delinquent collections across multiple portfolios and product lines, including credit cards and personal loans.
ACET has integrated the TRIAD software with its hosted VisionPLUS third-party account processing platform, onto which RCS is in the process of migrating all of their customer portfolios.
RCS will realise the major benefits of improved credit marketing strategies developed and proven through champion-challenger testing, to be able to target customers with the most appropriate products and marketing messages.
The RCS Group is an independent financial services organisation offering retail credit and personal finance to southern African consumers through a product range including private label and co-branded cards, retail cards, personal loans, home loans and insurance. Since its inception in 1999, RCS has provided credit and financial services to more than one million customers in South Africa, Namibia and Botswana.
TRIAD, from FICO, automates, improves, and connects customer decisions for 65% of credit cards worldwide. Its champion-challenger testing has been fundamental to driving continual improvement in credit decisions for leading consumer finance companies and banks around the globe.
Rory Kew, Chief Risk Officer at RCS, commented: “The RCS Group has been an active user of TRIAD for many years, and we are very happy to be extending the capabilities of the TRIAD functionality available to us on ACET's platform to enable us to target the right customers with the right product offers.”
Hamish Houston, Commercial Director at ACET Processing, states: “TRIAD assists financial services companies like RCS in making the right decisions for every account in a portfolio, thereby increasing revenue, reducing losses, improving customer service, and ultimately, increasing portfolio profitability and driving sustainable competitive advantage.”
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