Access to integrated real-time information is critical for companies in SA's cargo transport sector looking to optimise and gain maximum control over logistics processes, says Santosh Komal, solutions architect, T-Systems in SA.
"Cargo transport companies have one overriding objective - move their cargo as fast as possible to where it is required. However, infrastructure problems make this a difficult task, and often cargo transport companies are simply unable to move the cargo as fast as they are receiving it," he says. "This causes backlogs, inefficiencies and a host of other challenges."
According to Komal, having the necessary information about every aspect of the cargo value chain, in real-time, can assist logistics companies to gain greater control and optimise their processes, helping them to deal with these challenges more effectively.
"Telematics solutions have become increasingly common in the transport and logistics sector as a way of providing this much-needed information. The key to unlocking the value of telematics lies in breaking down the siloes to deliver visibility between the different providers," states Komal.
He adds that in order to gain a full understanding of the entire cargo transport chain, integrating multiple systems into a portal that offers full end-to-end visibility is critical to efficiency.
"Siloes need to be broken down using an integrated, cloud-based, vendor-neutral aggregation platform to bring together information from various telematics systems in real-time," comments Komal. "A standardised interface, with dynamic central data visualisation that is independent on vehicle manufacturer, telematics provider or stakeholder, will create visibility throughout the value chain."
This, he adds, enables all stakeholders to obtain the information they need to monitor and track cargo throughout the value chain, in real-time.
"For example, using such a solution, it can be ensured that trucks are only sent to cargo yards for a collection once cargo has been offloaded and is ready to be moved. This will reduce backlog and improve planning and turnaround times."
There are endless possibilities for the data stored within telematics solutions, notes Komal, adding that it is all about how this data is managed, and the ability to break down siloes to deliver real-time information to stakeholders when and where they need it.
"This in turn helps to close the gap between transport and logistics providers and their customers. Bringing all stakeholders closer together, providing effective services and minimising frustration, will help cargo logistics organisations achieve zero distance with regard to customer service."
Komal concludes that integration and real-time information into the flow of goods throughout the transport and logistics sector, and a platform to aggregate the data from the many points in the value chain, are critical in delivering optimisation and control of processes.
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