Remedy, a leading provider of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) solutions, has announced Remedy Link for Microsoft Project.
This integration product enables customers of Remedy Change Management to use the popular Microsoft Project product for graphically representing project plans, making it easier to manage changes within a business and maximising the return on investment for both applications.
Remedy Change Management helps reduce cost and mitigate risk by automating and managing the request, approval and implementation of strategic IT changes. It extends the change task capabilities of the industry-leading Remedy Help Desk application, and offers a unique ability to proactively manage all change-related activity within an IT organisation.
Remedy Link for Microsoft Project passes data bi-directionally between Remedy Change Management and Microsoft Project, avoiding the potential for lost or inaccurate data and taking advantage of the complementary features of both products. This integration is the first of its kind in the IT Service Management arena, and further demonstrates Remedy`s ability to solve the problems faced by dynamic IT organizations.
"We immediately recognised that Remedy Link for Microsoft Project would increase the return on our investment in Remedy Change Management," said Sharyn O`Hara, IT Operations manager at State Insurance. "It allows us to visually understand, and manage from many different perspectives, the consequential impacts of different tasks and resourcing issues."
Remedy Link for Microsoft Project was developed for Remedy by Workflow Solutions Ltd, a member of the Remedy Independent Software Vendor (ISV) program. Workflow Solutions experience of building integrations for Remedy applications meant they were quickly able to design and build a solution to leverage the workflow power of Remedy`s application and the graphical presentation of Microsoft Project.
"Now our customers can combine the power of Remedy Change Management with the brilliant visual imagery and familiarity of Microsoft Project," said Gary Oliver, vice president and general manager of IT Service Management at Remedy. "Microsoft and Remedy are the leaders in providing highly adaptable applications, and this integration is a key advantage for maintaining control of rapidly changing business environments."
Remedy Link for Microsoft Project is available immediately. More information on this and other products in the Remedy Strategic Service Suite can be found on the company`s Web site at http://www.remedy.com/
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State Insurance is the largest fire and general insurer in New Zealand with a market share of 21%. It is also a leading provider of commercial insurance. Australia`s largest general insurer, NRMA Insurance Group, bought State Insurance in February 2001 from UK insurance giant, CGNU plc. State Insurance has 1 400 staff and underwrites around 1 500 000 policies for more than 700 000 customers.
Workflow Solutions
Workflow Solutions was established in 1993 to market and support Remedy Corporation`s products in New Zealand. Today, Workflow offers Remedy products, associated applications, consulting, and support services to over 50 organisations in New Zealand, Australia, the UK and US.
Workflow Solutions has established extensive expertise in the utilisation of the Remedy Action Request System platform as a vehicle for the delivery of complex workflow applications. Workflow has extensive skills in working with the Remedy API and the integration of the Remedy AR System(r) platform with third party software products.
Remedy Corporation
Remedy is a leading supplier of Information Technology Service Management (ITSM) and Customer Relationship Management (CRM) solutions, with Remedy products sold to more than 10 000 customer sites.
Remedy`s fast deployment programs and radical adaptability accelerate an organisation`s move to eBusiness as well as increasing the ability to continually differentiate from competitors.
By focusing on internal and external service, Remedy`s customers continually improve both their customer interactions and their internal operations to raise satisfaction and lower costs. More information on Remedy, its products and its services is available on the company`s Web site at www.remedy.com.
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