Johannesburg, 20 Oct 2023
Introduction to the 2023 Global Customer Experience Report
AI is surging and automation is set to revolutionise the entire spectrum of CX.
Organisations continue to invest in building AI-led capabilities to enhance their CX and differentiate themselves in the market.
And, as automation accelerates, they’re prioritising and redefining EX as they look to differentiate and grow.
To keep pace with changing technology demands, organisations are prioritising cloud and enhancing security to achieve their business goals.
Please download the report below.