Research and Markets releases report

Research and Markets has announced the addition of "Advisory Note: Self-Service Help Desks - Can Knowledge be Pushed to the End-User?" to its offering, according to Business Wire.

In recent years, the IT industry has maintained it is less costly for the end-user to solve its own IT problems.

As more businesses the world over implement self-service as a means to provide goods and services more quickly and more cheaply, it has become evident that leveraging self-service in the world of the IT help desk allows IT to capitalise on those same economies.

Oracle has released the next version of Oracle Self-Service E-Billing, reports CNN Money.

Oracle Self-Service E-Billing offers significant improvements in security features, single sign-on integration, usability, consolidated billing, and flexible hierarchy, reporting, and analytics capabilities.

The solution helps reduce billing costs, as well as the costs typically required to support billing processes.

Self-service check-in kiosks are expected to appear in all Moscow airports this year, states Russia Information Centre.

With the help of the new system, passengers can get the boarding pass on their own, considerably reducing queues and the check-in time.

At the moment the kiosks are available in certain airports and for passengers of a few airlines only. However, in March 2008, such kiosks will expectedly become available to all passengers.