Rimini Street, the leading third-party maintenance and support provider for enterprise software, including SAP AG (NYSE: SAP) software and Oracle Corporation's (NASDAQ: ORCL) Siebel, PeopleSoft, JD Edwards, E-Business Suite, Oracle Database and Hyperion software, today announced the expansion of its maintenance and support services to cover SAP's BusinessObjects products.
Driven by high demand from licensees, Rimini Street Support for the BusinessObjects line of products is available immediately and includes the same innovative, high-value services, such as 30-minute guaranteed response time from a named Primary Support Engineer (PSE) and performance support, that have made Rimini Street the leading third-party support programme in the industry for SAP and Oracle products. Rimini Street Support for BusinessObjects is available immediately and is already being provided to a number of clients, including several Fortune 1000 and Global 500 organisations.
Rimini Street support services for BusinessObjects products
BusinessObjects licensees who switch their annual support to Rimini Street can achieve up to 90% savings in overall support costs, including the same 50% savings in annual support fees that Rimini Street enterprise application software support clients enjoy today. Rimini Street Support for BusinessObjects offers support across the entire product line, including the following:
* BusinessObjects Enterprise
* Operational reporting - Crystal Reports
* Dashboard Design (formerly Xcelsius), Enterprise Performance Management (EPM)
* Ad hoc query and analysis - Interactive Analysis (formerly Web Intelligence)
* Data exploration - Explorer, Planning & Consolidation (formerly OutlookSoft)
* Integration - Web Services Query Tool, BI Web Services
* Database integration - Universe Designer, Information Design Tool (IDT), Enterprise Information Management (EIM)
As the industry-leading third-party software support provider recognised by top analyst firms and media alike, including The Stevie Awards, Red Herring and InformationWeek, Rimini Street delivers service features that have made it the support provider of choice for hundreds of organisations around the world. These include:
* 50% annual fee savings compared to the software vendor
* Support for a minimum of 10 years for existing releases without required upgrades
* Named, local Primary Support Engineer (PSE) assigned to each client
* 24/7 support coverage with 30-minute-or-less guaranteed response by a senior engineer
* Named account managers assigned to each client
* Flexible contract options
In addition to significant savings of up to 90% in total support costs and innovative support programme features, licensees who use Rimini Street for combined support of their SAP BusinessObjects and Oracle or SAP enterprise applications will also benefit from an integrated service offering with deeper interoperability and configuration support between the BusinessObjects product and other applications, all from a single provider.
Most comprehensive global support in industry for SAP licensees
Since launching Support for SAP products in 2009, Rimini Street has offered the most comprehensive global third-party SAP support option in the market. In addition to Support for BusinessObjects, Rimini Street offers the Rimini Street Tax Engine for SAP Payroll (RSITE). The RSITE product complements Rimini Street's tax, legal and regulatory service that provides the updates necessary for organisations to remain in legal and financial compliance on a global basis. To date, Rimini Street has delivered more than 50 000 tax, legal and regulatory updates to clients around the world.
Rimini Street also offers Basis Services for SAP, as well as support for Oracle Database products as an option to SAP clients. These integrated service offerings enable licensees to utilise Rimini Street as a single provider of SAP application support, Oracle technology support, as well as Basis administration.
Award-winning Rimini Street support features SAP experts and ultra-responsive service
Rimini Street's industry-leading support programme features ultra-responsive services and world-class SAP experts. Driven by increased market demand, Rimini Street has continued to expand its team of SAP support engineers, recruiting top engineers across the US, Europe, Latin America and Asia.
Each Rimini Street PSE brings an average of 10+ years' of experience in the support, development, implementation and management of SAP applications, including SAP R/3 4.x, ECC 5.0, ECC 6.0, BW 3.5 and earlier releases used by the majority of SAP licensees worldwide. With a named PSE assigned to each client, Rimini Street's ultra-responsive support SLAs include 365/24/7 support coverage, guaranteed 30-minute response times, with an average response of 3.5 minutes anywhere in the world, support for customisations at no additional fee, and support for a minimum of 10 years for existing releases without required upgrades.
"Rimini Street is pleased to expand its proven, award-winning support services to meet the demand from BusinessObjects licensees around the world," said Seth Ravin, CEO, Rimini Street. "Already, more than 600 organisations that compared our value against the software vendor, including many BusinessObjects licensees, have chosen to switch from SAP and Oracle to Rimini Street support. Rimini Street clients benefit from significant cost savings and receive more responsive service. We see significant global demand for Rimini Street Support for BusinessObjects, and we look forward to assisting licensees with their easy switch to Rimini Street."
