RMB Properties, a fully integrated property service company, has upped its customer service levels and communications by introducing same-day electronic billing.
E-billing specialist, Striata implemented the Striata eBilling Suite to provide RMB Properties with efficient and cost effective distribution of its invoices, statements and credit notes securely via e-mail. RMB Properties has enjoyed a favourable adoption rate from its clients and expects e-billing figures to grow steadily over the coming months.
Before initiating the new system, a letter was sent to RMB Properties' customers, informing them and educating them on the change to e-billing. The system's ease of use and convenience has ensured that customers have embraced the new system. "People today are inundated with paper bills and statements, by delivering RMB Properties' statements via e-mail, the company is able to differentiate its product with superior service," says Alison Wright, MD at Striata.
The objective of implementing eBilling was to streamline the process of statement delivery and save on the costs of traditional print and post billing. "RMB Properties customers now get their eStatement on the billing day, instead of waiting for postal or hand delivery," says Wright.
A major benefit for RMB Properties was the Striata eBilling Suite's easy integration with their billing systems. "Striata delivered first tests in two weeks, and a fully automated process in eight weeks - with minimum disruption to both RMB Properties and its customers," concludes Wright.
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