RSA Security has announced the availability of RSA Online, an e-commerce system that creates a new way for customers and business partners to connect with RSA Security through a full range of Web-based services. It completes the second phase of a comprehensive, global e-business strategy to provide interactive, personalised support over the Web.
RSA Online provides valuable tools to give convenient, real-time, 24x7 access to important account information, from anywhere in the world. Leveraging the same database used by RSA Security`s staff, customers and strategic partners can find prompt answers to a range of customer service questions. The new system is designed to reduce lag-time, improve responsiveness and resolve global time zone issues.
"The successful introduction of RSA Online represents a critical milestone in RSA Security`s phased e-business strategy," said Sharon Hedges, marketing manager, Europe, Middle East & Africa at RSA Security. "Pilot testing demonstrated that RSA Online offers significant value for users who need to access their account information. In conjunction with our SecurCare Online Web-based knowledge management and call management systems, RSA Online is designed to provide a full range of customer service options for our customers and business partners, and to make it easier for them to do business with RSA Security."
Registered users of RSA Online will receive real-time, round-the-clock access to important account information through a personalised Web site. RSA SecurID proven two-factor authentication solution is designed to assure customers of the privacy of their corporate information. RSA Online proves that security can be added without degrading the system`s usefulness and accessibility. It is designed to allow users to look up key order information quickly and easily and conduct queries on the system to instantly find and retrieve information such as order detail, order history, invoice detail, licence information and upcoming maintenance renewals. For added convenience, users can query the system using a variety of search functions, including purchase order number, carrier tracking number, licence number, or order status.
"RSA Security`s e-business strategy represents a refreshing position, as companies in the security industry have not spent as much effort as they should to provide secure business-to-business e-commerce tools for customers and business partners," said Matthew Kovar, programme manager at Yankee Group, a Boston-based analyst firm. "As a part of their overall strategy, RSA Online is a nice new package for supporting RSA Security customers and strategic partners with the level of detailed, real-time information that they need."
RSA Online is available now, free of charge, to direct RSA SecurID and RSA Keon customers, as well as business partners.
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RSA Security
RSA Security, The Most Trusted Name in e-Security, helps organisations build secure, trusted foundations for e-business through its RSA SecurID two-factor authentication, RSA BSAFE encryption and RSA Keon digital certificate management systems. With more than a half billion RSA BSAFE-enabled applications in use worldwide, more than six million RSA SecurID users and almost 20 years of industry experience, RSA Security has the proven leadership and innovative technology to address the changing security needs of e-business and bring trust to the new, online economy. RSA Security can be reached at www.rsasecurity.com.