Sabio gets pan-European contract

Sabio, a contact center and unified communications systems integrator, has been awarded a pan-European contract from Office Depot, the global supplier of office products and services, says TMC Net.

Office Depot is implementing the next-generation Impact 360 Workforce Optimisation suite from Verint Witness Actionable Solutions.

Sabio, as a Verint Premier partner, will be responsible for deploying and supporting the Impact 360 solution in Office Depot's contact centres across the UK, Ireland, and the DACH/Benelux region. Office Depot selected the Verint solution to engage in a multi-phased, multi-country rollout of the unified, analytics-driven workforce optimisation suite.

Retailer Long Tall Sally has implemented NewVoiceMedia's cloud-based telephony solution, ContactWorld, within its UK and Canadian call centres to support the clothing retailer's recent acquisition activity, states Call Centre Helper.

Following Long Tall Sally's acquisition of Tall Girl in North America, the company found itself with two international call centres - one in the UK and another in Canada. Each centre was using different telephony solutions, which weren't compatible with one another.

It was obvious Long Tall Sally needed a telephony solution that offered the flexibility to work seamlessly across both call centres.

Spescom DataVoice has released Qnique v3.1, an updated version of their proprietary Contact Centre Suite for Workforce Optimisation, reports Spescom.

The new version of the suite contains general functionality enhancements as well as a new module, QAdherence, and upgraded reporting functionality.

QAdherence is an additional and optional module to the Qnique suite that focuses on managing or auditing certain types of transactions, such as sales, from an adherence, risk and compliance point of view in order to help Contact Centres manage risk and ensure compliance from a transactional perspective.