Sahara improves channel

By Staff Writer for Sahara

Johannesburg, 13 Mar 2009

Sahara, local supplier of information, communication and digital lifestyle technology, has improved its Fetch and Repair warranty programme.

Through the programme, a customer engages with the Sahara call centre to notify the company of a faulty product. A courier is then dispatched to collect the product and return it to Sahara. After this, a warranty fulfilment process is completed and the repaired/replaced product returned to the customer.

Gary Naidoo, deputy MD of Sahara, says the warranty service option offers numerous benefits and will be of value to both dealers and end customers.

“We have refined our warranty process and incorporated a strategically developed fetch and repair programme. For the end customer, it means that the product is picked up, eliminating the need to incur transport costs. There is no third-party and therefore a faster turnaround, and the product is being repaired at the company where there is a high level of expertise and resources available.”

The advantage of the programme for dealerships is that no additional resources are required for the warranty, according to Naidoo. It's designed to alleviate bottlenecks and to improve distribution efficiency.

The Fetch and Repair warranty programme falls under Sahara's Get IT campaign, which is made up of a number of initiatives aimed at creating awareness and generating business through the ICT distribution and supply channel.

“We are immensely proud of the campaign, which will see the roll-out of technology awareness and sales-focused initiatives to several key markets areas,” says Naidoo. “This is a long-term project that will result in value to resellers, vendors and the end-user, as the sector positions itself to meet challenges amid financial pressure on global economies.”