Salesforce acquires Jigsaw

Salesforce plans to acquire Jigsaw, an online community that provides a database of business information, reports Computing.co.uk.

Salesforce says the $142 million purchase will allow its customers to integrate business contact data with their customer relationship management applications.

The Jigsaw database has been built using crowd-sourcing, a method deployed by Web 2.0 companies to build up knowledge by encouraging users to contribute. Wikipedia and Facebook's new community pages are examples of the technique.

Alteva has partnered with Microsoft and Broadsoft to deliver hosted unified communications that are truly in the cloud, states VON.

The company has developed a way to interconnect its hosted voice and messaging services developed on the Broadsoft switch with Microsoft Communication Services product suite, including Microsoft Exchange, SharePoint and Office Communications Server.

“Alteva's UC product with the full suite of Microsoft Communication Services products integrated with voice over IP phone service, allows for a truly cloud-based UC environment where basic business-based technology like voice is combined with office communications such as instant messenger, video conferencing, desktop sharing, telepresence,” says Louis Hayner, Alteva's chief sales officer.

Voxify has invested $8 million to accelerate the expansion of its integrated industry solutions and aggressively scale through its rapidly expanding partner ecosystem, says NewsFactor.

The company delivers speech solutions to enterprises as a managed service that maintains the performance of applications over their lifetime.

According to Voxify, the solutions enable contact centres to deliver efficient, personalised interactions to address both inbound customer inquiries as well as proactive outbound communications at a fraction of the cost of live agents.