Saratoga's Fuzion call centre software has recently acquired its first client in Gauteng. Fuzion provides a complete direct solution for the sale and administration of various insurance and financial products in a virtual and paperless environment.
Fuzion is well established in the fast-growing Cape Town call centre market and this move to Gauteng shows it is now also seen as one of the leading call centre management solutions in the country.
As one of three finalists in the Calling the Cape 2005 call centre solution awards, it has a long established history of success. "This move to the Gauteng market is a significant step in the development of Fuzion as a leading call centre management product in the national market," according to JB Maree, Saratoga's business development director.
"Fuzion is excellent for start-up call centres because it allows the user to get up and running extremely quickly. It is extremely easy to create new products and deploy them. Its Web browser-based architecture also reduces setup costs."
"Fuzion's flexibility and scalability make it ideal for financial service call centres that usually sell many different products," says Anthony Robinson, Saratoga's CEO. The product also caters for local legislative requirements and is currently being used to sell products for one of the big four retail banks in Cape Town. The Fuzion software solution is innovative in that it allows companies to manage their call centre on a real-time basis.
Fuzion was created by Saratoga Software in partnership with a leading Cape Town-based call centre. The two organisations worked together to create a world-class software package tailored to suit the needs of local call centres and provide them with a competitive advantage. Fuzion is targeted at call centres that see their future in Web-based and paperless environments. With increased competition from other offshore destinations, South African call centres need to take every opportunity to improve their global competitiveness. Combining our neutral accents and insignificant time difference with Europe with any technological advantage we can get will clearly make South African call centres more attractive to local and international investors.
For more information please visit Web: www.saratoga.co.za
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