Business process management (BPM) will take 10 more years to mature among South African organisations.
This is according to Jacques Wessels, CEO of FlowCentric Technologies, who believes BPM maturity is dependent on strategy, willingness to invest, as well as corporate BPM centres of excellence, among other factors.
“This all needs to come together and then over a broad range of industries before we can look at labelling the industry as BPM mature. We are currently experiencing pockets of excellence driven by individuals, rather than corporate adoption driven by all the primary stakeholders,” Wessels explains.
To determine BPM maturity in the South African and African context, ITWeb, in partnership with FlowCentric Technologies, today unveiled the BPM Survey, which, Wessels says, also aims to gain a deeper understanding of the deployment and buying patterns of BPM.
“We also need to further understand profile trends of decision-makers or influencers and gain insight into which industries are the leading adopters of BPM and the associated benefits.”
“Addressing BPM as a tactical issue and not as a strategic imperative is also an issue that organisations are grappling with. The time that businesses have to respond strategically and operationally is getting shorter, and this trend is accelerating. There is a danger of responding without the proper analysis, or even with too much analysis.”
To reap benefits from BPM, Wessels suggests businesses first adopt a strategic approach and realise that BPM impacts on the organisation as a whole.
“They should also adopt process-centric thinking, and establish a BPM centre of excellence that has an overall view on corporate strategy. Organisations are moving to business outcomes approaches as opposed to just improving processes.”
Click here to complete the survey.
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