Siltek Distribution Dynamics (SDD), the focused IT company in the Siltek Technology Chain Group, has set up Epson Express Centres at its dealer centres nationwide. The Epson Express Centres incorporates the Epson Warranty Exchange, which enables customers to exchange faulty printers, and also host Epson's wide range of consumables and media.
"SDD's Dealer Centres carry a wide range of merchandise allowing SDD dealers to demonstrate the latest IT equipment to customers and select products in an attractive environment," says Shane Tyrell, Epson business unit manager at SDD.
"Epson is one of SDD's most venerated partners and the Epson Express Centres adds value to our Dealer Centres in terms of customer services: our customers now have the advantage of a one-stop solution to their Epson product needs," says Tyrell.
Epson Express Centres are set up at SDD's Dealer Centre branches located in Gauteng, Cape Town and Durban and are manned during regular working hours.
"Usually a customer leaves empty handed after taking a product to be repaired. Epson products come standard with a one-year exchange product warranty, meaning that they will no longer be repaired but rather swapped out with a reworked product according to Epson's world wide quality standards," says Tyrell. "Another advantage of the Epson Express Centres, is that it hosts Epson's range of consumables and media. Customers can now solve their needs in one-stop."
Epson will also present all customers who have had to exchange their products with a 'Sorry Pack' containing customer feedback forms, and complimentary sets of Epson media.
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SDD
Siltek Distribution Dynamics (SDD), the focused IT company in the Siltek Technology Chain Group, is South Africa's largest broad-based distributor of information technology. SDD encourages black empowerment opportunities and is the partner of choice of several leading vendors. It distributes a wide range of 'best of breed' hardware and software products, as well as peripherals, components and consumables. SDD configures branded hardware and builds-to-order Xylo, its own range of PCs. With a backbone of 429 staff, SDD has branches in Gauteng, Cape Town, Port Elizabeth, East London, Durban, Bloemfontein and Nelspruit. Outside South Africa, the company has partnerships in Namibia, Botswana and Zimbabwe.
Siltek Limited
Siltek Limited is the leader in the Southern African Information Technology (IT) Supply Chain with projected turnover of R3-billion in the year to end-June 2000. Listed on the Johannesburg Stock Exchange, Siltek comprises several complementary operating divisions, each of which is a dominant player in its niche area.