During the last decade we have seen interest in ITIL (Information Technology Infrastructure Library) growing worldwide in the domain of general IT management. But the result of this trend is limited to activities at the operational level and some aspects of tactical planning.
Moreover, ITIL is short on basic requirements for steering and metrics. Many companies that have used ITIL for a couple of years have come to learn that they need a better instrument to gain control of their IT environment.
COBIT, especially the Management Guidelines, is an excellent instrument to gain control of IT management. It provides quantifiable steering data. ITIL and COBIT are therefore highly complementary in terms of providing the required guidance for better governance in IT.
Both are process models aimed at assisting enterprises to better manage their IT resources. ITIL is focused predominantly on service delivery. It describes step-by-step the tasks that make up key service delivery processes.
CobiT`s focus is on the measurement of the processes, including those defined using ITIL. There are three areas of measurement in the CobiT model. These are process capability, process control and process outcomes. Together they provide a comprehensive view of the status on information technology management, highlighting opportunities to better manage the investment in information technology.
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